COVID-19 Update: NWC Library Reopening FAQ

About this Announcement

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NWC Library
08/24/2020

Library Reference Desk

Please Note: This FAQ is based on current information and subject to change depending on emerging information and circumstances. We will update this FAQ as plans are developed and implemented.
  1. NEW: I have no quiet place to study and my Internet connection is slow. Can I use the Library?
    Yes! The Library prepared study spaces on level L1 (mid -level) of the Library Commons to accommodate 30-40 students. "Quiet" study spaces include 11 study tables (bring your own devices and use WIFI printers) and 21 computer workstations with access to networked printing. "Loud" study spaces are set up in classrooms on that same level, rooms HL116A and B, which hold five students each. How it works: Student asks their seminar moderator to come on campus to study. Dean of Students notifies student when request is approved and provides instructions on how to reserve a seat. If you have questions, please email Ms. Wendy Kieron-Sanchez.
  2. How do I obtain a Library ID card?
    This fall you may use your Learner ID from your Blackboard account as a form of library ID. Your learner ID preceded by your first and last initial will function as your identification when you place a book title in the catalog on hold, and when you request an Interlibrary Loan (ILL). For those of you who have been part of the NWC community prior to COVID-19, continue to use your key tag number as library ID. Please log into your Blackboard account and look under "My NWC" to find your learner ID.
  3. When and how will library services be re-started?
    Our virtual, online library services have been operational throughout the pandemic. You can access millions of electronic books and journal articles from the Library’s homepage.
  4. When will the physical library reopen?
    Limited Library services will open in the Learning Commons when the College enters Phase II of its COVID-19 reopening plan. Currently we are in Phase I, Mission Essential Personnel only. The physical Library is closed.
  5. How can I check out books?
    On Monday, August 17th, we started offering no-contact, curbside, book pickup services by appointment, M-W-F between 1300-1530 hours. Details on how to place requests can be found here https://usnwc.libguides.com/curbside.
  6. When I pick up my books, should I clean or disinfect it?
    No! Please do not clean or disinfect library materials. It may damage the materials, and it is not necessary given the precautions our staff are taking. Materials requested for pick up are placed in paper bags and quarantined, untouched, for a minimum of 72 hours. The 72-hour quarantine is based on scientific research on how long Coronavirus survives on different surface materials.
  7. How can I contact the reference librarians in real-time?
    LibChat is Live! Beginning on Monday, August 10th, the reference librarians are available for quick chat sessions. Look for the Chat is online link on our Ask a Librarian page or from the Library’s homepage, click on the yellow search button next to the Google-like search box to find the LibChat button in the top, right-hand corner of the page.
  8. I had books on the hold shelf when the library buildings closed. Can I pick them up?
    If you have hold items that you still wish to check out, please email circdesk@usnwc.edu with the titles and someone will schedule a contactless pickup.
  9. When will I be able to request books from Interlibrary Loan (ILL) again?
    ILL will not resume until the NWC and at least a few of our partner libraries are able to begin lending materials beyond their home institutions. Throughout the campus shutdown, we have continued to accept and fill ILL requests for scanned articles and book chapters, based on availability. We will resume accepting requests for print books through ILL when we have the capacity to do shipping and receiving of collection materials.
  10. I currently have Interlibrary Loan (ILL) books checked out and they are overdue. What should I do?
    If you currently have ILL items in your possession, please hold onto them until further notice if possible. All COVID-19 fines and late fees are being waived. If you must return them for some reason, you may use the book drop at the main circulation desk or in the Quarter Deck vestibule outside the double-glass doors, or you may email us at ILL@usnwc.edu, and we will find a way to help.
  11. What precautions are you taking to protect library users and staff and minimize risk of infection?
    The safety of library staff and patrons is our highest priority. Library staff will follow all DoD, DON, state, and Naval War College health and safety guidelines, including social distancing, wearing masks, frequent hand washing, sanitizing and disinfecting of workspaces and machinery, and self-monitoring for symptoms. In addition, we will be quarantining collection materials for 72 hours between hand-offs to mitigate the spread of the virus through book and other collection surfaces.
  12. May we recall books that are checked out?
    Currently, we are not recalling books because so many library users are away from campus and unable to return items to campus. If you need a book that is currently checked out, please submit a purchase request, and we will try to obtain an electronic copy for you.
  13. I have overdue library materials. Where should I return them?
    If possible, please hold on to any library materials in your possession, including Interlibrary Loans (ILLs), until further notice. All due dates for NWC items have been extended to 1 September 2020 and all ILL items will be extended to 30 September 2020. There are no fines or late fees for NWC items; all fines and late fees generated for ILLs during the COVID-19 period will be waived. If you must return materials for any reason, please use the drop boxes at the main circulation desk or located in the vestibule near the Quarter Deck in Connolly Hall. Email circdesk@usnwc.edu with questions.
  14. What if I need to access SIPRNET/Classified Library?
    At this time there is no date set for resuming operations. If you have questions, please email classifiedlibrary@usnwc.edu.
  15. I left the area. How can I return materials I have checked out?
    Please package (using bubble wrap if possible) and ship the materials to this address:
    Naval War College
    Library Returns
    686 Cushing Road
    Newport, Rhode Island 02841-1207

    We recommend using Media Mail shipping as a cost-effective way to send educational materials.

For questions not answered here, email library.administration@usnwc.edu.

Last modified: 11 September 2020

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